Welcome to Forbidden Fantasy, accessible at https://forbiddenfantasy.co.uk. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the practices outlined in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: When you place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, billing and shipping address, and payment information.
• Automatically Collected Information: We use cookies and tracking technologies to gather details like IP address, browser type, and pages visited on our site to help improve our website’s functionality and user experience.
• Marketing Data: With your consent, we may use Omnisend to collect and store information about your browsing and shopping preferences for marketing communications.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders, including payment processing via Stripe.
• Provide customer support and address any issues with your order.
• Communicate with you about promotions, updates, or new products via email (with your consent).
• Improve our website functionality and enhance user experience.
• Comply with legal obligations and protect against fraud or misuse of our website.

3. How We Share Your Information

We respect your privacy and do not sell or share your personal information with third parties except as necessary to provide our services. We may share your information with:

• Service Providers: We use third-party services such as WooCommerce (for order management), Stripe (for payment processing), and Omnisend (for marketing emails). These providers process your information securely and only to the extent necessary for service provision.
• Legal Compliance: We may disclose your information if required by law or to protect our rights and comply with legal processes.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, order information may be retained for record-keeping and legal purposes.

5. Security of Your Information

We take data protection seriously and implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online data transmission is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You have the right to request corrections to inaccurate or incomplete data.
• Deletion: You may request deletion of your personal data under certain circumstances.
• Marketing Preferences: You can unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at info@forbiddenfantasy.co.uk.

7. Cookies

We use cookies to enhance your browsing experience on our website. You can choose to disable cookies via your browser settings; however, this may affect the functionality of our website. For more details on our use of cookies, please refer to our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at info@forbiddenfantasy.co.uk or use the contact form on our website.