Welcome to Forbidden Fantasy! These Terms and Conditions outline the rules and regulations for using our website, located at https://forbiddenfantasy.co.uk.

By accessing this website, you accept these Terms and Conditions in full. Do not continue to use Forbidden Fantasy if you do not accept all the terms and conditions stated on this page.

1. Website and Service Overview

Forbidden Fantasy sells high-quality products using WooCommerce on WordPress, with a focus on a fast, reliable shopping experience and secure transactions via Stripe. We also use Omnisend for marketing and communication purposes.

2. Shipping and Delivery

Orders are typically processed and shipped within 1–2 working days. We aim to deliver all orders within 2–4 working days. All orders are sent via a trackable shipping method to ensure reliable delivery.

3. Payment

Payments on Forbidden Fantasy are securely processed through Stripe. By making a purchase, you agree to provide accurate, complete, and up-to-date payment information and are responsible for any fees or charges related to your transaction.

4. Returns and Refunds

We accept returns or refunds for the following reasons:

• Wrong product received
• Incorrect quantity received
• Product arrived damaged

Return Policy:

• Customers have 14 days from the date of delivery to initiate a return.
• Products must be unopened and in their original packaging to qualify for a return. Products that have been opened or removed from their original packaging are not eligible for return.
• For accepted returns, refunds will be processed once the returned product is received and inspected.

To initiate a return, please contact our customer support team with your order details and reason for return. You may be responsible for return shipping costs unless the return is due to a mistake on our part (wrong product/quantity or damaged item).

5. Order Tracking and Fulfillment

Once your order is processed, you will receive a tracking number via email. We take pride in our fast shipping and order fulfillment, but delays can occur due to circumstances beyond our control. Forbidden Fantasy is not responsible for shipping delays caused by the carrier.

6. Product Quality

We are committed to providing high-quality products to our customers. If you have any concerns about product quality, please reach out to us within 14 days of receiving your order.

7. Data Protection and Privacy

Your personal information, such as payment details and contact information, is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data. By using our site, you consent to our use of your data for processing orders, communicating with you about your purchase, and for marketing purposes via Omnisend, if you have opted in.

8. Changes to Terms

Forbidden Fantasy reserves the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our site following any changes signifies your acceptance of the updated terms.

9. Contact Us

For questions or concerns about our Terms and Conditions, please contact us at info@forbiddenfantasy.co.uk or via our Contact page on the website.